Support

Make sure “Auto-capture” is on (yellow) above the shutter button. Place the page on a surface with some contrast, so its edges are visible, and hold still for a moment once it’s outlined. In low light, turn on the torch. You can always take the picture with the shutter button.

EwaScan turns sideways pages upright by reading their text. If it gets one wrong, tap “Undo” on the page, or use “Rotate” in the review screen.

Yes. In the review screen, tap “Crop” and drag the corners. You can also pick a filter there: Original, Enhanced, Grayscale or B&W.

On your iPhone only. Open the Files app and go to “On My iPhone” › “EwaScan” to see them, copy them to iCloud Drive or move them to a computer.

Your scans are included in your iPhone’s iCloud or computer backup. For an extra copy, save them to iCloud Drive or another location from the Files app.

Yes. Deleting EwaScan deletes its folder too. Copy your scans elsewhere in the Files app first.

In a document, touch and hold the Share button and choose “Share Smaller PDF”. It’s also in the ⋯ menu.

We can’t recover it: the password is never stored or sent anywhere. Keep an unprotected copy of documents you lock.

No. Everything works offline. Only buying or restoring EwaScan Pro needs a connection to the App Store, and translation may download a language the first time you use it.

No. It’s a single payment that unlocks Pro features for good.

Make sure you’re signed in with the same Apple Account, then tap “Restore Purchase” in the ⋯ menu › “About EwaScan”, or in the EwaScan Pro screen.

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.